June 27, 2023
New-vehicle quality improved at 12 of 33 brands ranked in the study: Dodge, Ram, Alfa Romeo, Porsche, Maserati, Jaguar, Subaru, Jeep, Mitsubishi, Audi, Chrysler and Volvo.
“It’s not one thing that’s detrimental in the industry,” said Frank Hanley, senior director of auto benchmarking at JD Power. “There’s just a lot of little things going wrong, and it’s adding up to big problems for customers.”
The number of problems tracked per 100 vehicles rose 6.5 percent from 2022 to 2023, following an 11 percent rise from 2021 to 2022, Hanley said. Before then, the largest increase in problems in a given…